FAQs
📦 Where do you ship from?
We work with trusted suppliers and fulfillment partners worldwide. Orders may ship from the U.S., Asia, or other international warehouses depending on product availability.
⏱️ How long does shipping take?
Processing time is typically 1–3 business days.
Estimated delivery time is 7–20 business days, depending on your location and the product ordered.
Please note that international shipping times may vary due to customs, holidays, or carrier delays.
📍 Will I receive a tracking number?
Yes! Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.
💳 What payment methods do you accept?
We accept all major payment methods, including:
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Credit & Debit Cards
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Visa / Mastercard / American Express
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PayPal (if enabled on your store)
All payments are securely processed.
🔁 What is your return policy?
We offer a 30-day return policy on eligible items.
If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos, and we’ll make it right.
Returns must be unused and in original packaging. Some items may not be eligible for returns due to hygiene or clearance reasons.
❌ Can I cancel or change my order?
Orders can be modified or canceled within 12 hours of purchase.
Once an order has been processed or shipped, we are unable to make changes.
📬 My order hasn’t arrived yet — what should I do?
If your order is still within the estimated delivery window, please allow a little more time.
If your package is delayed beyond 25 business days, contact our support team and we’ll investigate immediately.
🛠️ What if my item arrives damaged or defective?
We stand behind our products. If your item arrives damaged or defective, contact us with clear photos or videos, and we’ll arrange a replacement or refund.
🔐 Is my personal information safe?
Absolutely. We use industry-standard encryption and secure payment gateways to protect your personal and payment information. Your data is never sold or shared.
📧 How can I contact customer support?
You can reach us anytime at:
📩 support@yourstore.com
Our team typically responds within 24–48 business hours.
🌍 Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping times and availability may vary by location.